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FREQUENTLY ASKED QUESTIONS & Disclaimers

CANCELLATION & RETURNS?

The customer cannot cancel an order because it is a personalized order. If incorrect information has been provided by a customer, the customer can adjust the order within 2 days. So check carefully if everything is correct before you place an order.
An order cannot be returned after receipt because it is a personalized order.

SIZING

All the sweaters we sell are usually true to size so they actually fit like an avarage sweater. If your not sure about your size do not hesitate to contact me! exchange in size is not possible!!

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WHEN WILL I RECEIVE MY ORDER?

Since its an custom made emboidered sweater it takes alot of time. Your order will on avarge be shipped around a month after purchase (depending on the amount of orders we already have it could be longer/shorter could). If you wanna make sure it arrives before a certain day (birthday etc...) contact us and we will provide you with more info about when i would arrive.

Disclaimer

TWIPLA is a website analytics service that measures traffic on our website and collects general information from our website visitors. We create statistics to improve the experience of our website visitors. We never use cookies for this purpose. As a website operator using TWIPLA to conduct reach measurement, depending on the level of data protection we have activated, we may process information about the device you are using and its characteristics, information about technical characteristics of the website visit, the number of page visits and statistically relevant behavior of our website visitors. The technology does not use the collected data to identify individual visitors or to match the data with additional information about an individual user. Depending on the location from which you access our website, TWIPLA may not collect any information about the device you are using due to our technical settings.

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